Cardmembers will earn 1 Point for every $1 spent in eligible Net Purchases.

Furthermore, you will earn additional Points for the following Net Purchases:
- You will earn 4 additional Points (5 points total) for every $1 in eligible Net Purchases spent on prepaid car and hotel reservations purchased in the Rewards Travel Center using your rewards credit card instead of Points. Prepaid car and hotel reservations in the Rewards Center are not classified as a travel category merchant transaction and are not eligible to receive the additional Points for that category. Please allow 6-10 weeks for points to be credited to your account.
- You will earn 3 additional Points (4 points total) for each $1 on the first $150,000 spent during each account calendar year on combined eligible Net Purchases made directly with merchants that are classified as a travel category transaction (such as purchases made directly with airlines, hotels, car rentals, taxicabs, limousines, passenger trains and cruise line companies) and for purchases made with merchants classified as a gas station or electric vehicle charging station excluding wholesale clubs and discount stores/supercenters such as Target and Walmart. After $150,000 is spent on combined purchases during the calendar year in these categories, you will earn 1 Point for each $1 spent, with no maximum.
- You will earn 1 additional Point (2 points total) for every $1 spent in eligible Net Purchases during each billing cycle for any merchant classified as a restaurant, fast-food restaurant or bar, and cellphone provider, with no maximum.

Rewards are earned on eligible net purchases. Net Purchases are purchases minus credits and returns. Not all transactions are considered to be Purchases and eligible to earn rewards, such as transactions posting as Convenience Checks; Balance Transfers; Advances (including ATM withdrawals, wire transfers, traveler's checks, money orders, foreign cash transactions, betting transactions, and lottery tickets); interest charges and fees; credit insurance premiums; and transactions to (i) fund certain prepaid card products, (ii) buy currency from the U.S. Mint, or (iii) buy cash convertible items. Please refer to your Cardmember Agreement for additional information. Account must be open and in good standing (not past due or overlimit) to earn and redeem rewards and benefits. Subject to applicable law, you may not redeem rewards, and you will immediately lose all of your rewards if your Account is closed to future transactions (including, but not limited to, Program misuse, failure to pay, bankruptcy, or death). Each merchant’s business is identified by a category code. A Purchase will not earn additional rewards if the category code applied to a merchant is in a category that is not eligible for additional rewards earning. We do not determine the category codes applied to merchants’ businesses and reserve the right to determine which Purchases qualify for additional rewards. 

Once you have earned enough points for a reward, redeeming is simple. You can use this website to turn your points into rewards with just a few clicks of your mouse. You can also phone the Rewards Center at 888-229-8864 and a Rewards Service Advisor will assist with your redemption.

Our online redemption center is convenient and easy to use: it’s open 24 hours a day, so you can check your point total and request a reward when you have the time. You can shop for a reward, choose from the available options and make redemptions all without leaving your computer.

It’s easy to redeem your reward points toward merchandise, statement credit, deposit to a qualifying U.S. Bank account, gift cards and travel or redeem instantly with Real-Time Rewards. Point values and redemption minimums may vary over time, and will be disclosed upon redemption.

Maximum Point value applies to Points redeemed for travel, Real-Time Rewards for travel purchases and a deposit into an eligible U.S. Bank Account. The redemption value may be different if you choose to redeem your Points for other rewards such as merchandise, gift cards, and/or statement credit. Other restrictions apply. Establishment or ownership of a U.S. Bank Account or other relationship with U.S. Bank is not required to obtain a card or to be eligible to use Points to obtain any rewards offered under the program. Minimum redemption amounts may vary and are subject to change without notice.

Redeem points right away or save them for later. Points do not expire as long as the account remains active.

Points will expire if there is no reward, purchase, or balance activity on your account for 12 consecutive statement cycles.

Your account must be open and in good standing (not past due or overlimit) according to your Cardmember Agreement in order to redeem points. Subject to applicable law, any remaining points will be lost when an account is closed. Please call Cardmember Service at 866-485-4545 for inquiries about reopening a U.S. Bank Rewards card account.

When you make a purchase on a prepaid hotel or car reservation with your rewards credit card through the Rewards Travel Center (online/by phone), you will earn 4 bonus points, in addition to the base earn, per each $1 in Net Purchases. 

Bonus points are deposited into the reward account after payment has been processed for a prepaid hotel and/or car reservation. In the Rewards Center under point history, you will see the bonus points that have been awarded. Please allow 6-10 weeks for points to be credited to your account. 

You will earn 4 additional bonus points over the base earn of your rewards credit card. Bonus points are earned at the component (car or hotel) level and are not calculated based off order total.

For example: Mrs. Ford contacted the Reward Center to reserve a car for holiday travel. She prepaid $100.00 for the car rental using her rewards credit card. An example of her base point earn for each $1 spent in eligible net purchases is 1 point. Therefore, she would be awarded 100 ($100 x 1) points for base earn + 400 ($100 x 4) bonus points for a total of 500 points.

No, however you can quickly and easily transfer your points between U.S. Bank Altitude Connect, Go, Business Altitude Power and Business Altitude Connect accounts. Whether you are transferring to a family member, friend or another U.S. Bank Altitude Connect or Go account you own, just follow the easy steps under the Point Transfer option within the Rewards Center. You can transfer up to 20,000 points per calendar year.

You can track your package by clicking on the tracking number link provided on your profile page under “Delivery method” or you can call the Rewards Center at 888-229-8864. 

All redemptions are final. However, if your item is damaged, defective, or mis-shipped, please refer to the terms and conditions on the product’s item detail page within the Rewards Center or on the packing slip you received with the item(s).

No. Currently the only way you can redeem for event tickets is to log in to your Reward Account at usbank.com then visit the Rewards Center. Click the link for “event tickets” from the navigational menu.

You can redeem for sports, concert and theater events across North America.

No, you will not be able to cancel your order. All redemptions are final.

Please contact our ticket supplier at RewardsCenterTicketOffice@vividseats.com.

Please contact the Rewards Center Ticket Office at 800-315-3513 or RewardsCenterTicketOffice@vividseats.com.

It’s a new rewards method that enables you to instantly redeem points when you make a credit card purchase. Your mobile device can be used to immediately redeem points in the form of a credit to your monthly billing statement.

First, complete a 2-minute registration to set your preferences. Then, after you make a purchase that meets your preferences, and receive a text asking if you want to use points to redeem immediately after the purchase, simply reply ‘REDEEM’ to the message to complete the redemption. Your points will be deducted from your points balance and redeemed in the form of a credit to your monthly billing statement. See Program Rules for additional details.

Yes, you may assign a 10-digit U.S. mobile number to your accounts in good standing.

No. You may only assign one 10-digit U.S. mobile number per account. 

You may only redeem against the most recent text message received. 

The text message is sent at the time of the qualifying purchase. You have 24 hours from the time the purchase is made to respond to the text message and redeem points.

Most gas and restaurant purchases are not available for Real-Time redemption because they are often two-stage authorization processes. For instance, restaurant purchases often have a tip after the initial authorization.

The 4 additional bonus points offer excludes real-time rewards point redemption on hotel and car purchases. You must pay for the prepaid hotel and/or car rental with your rewards credit card.

Our online travel Rewards Center provides better value than what we are able to deliver via Real-Time Rewards, so we encourage you to redeem points for plane tickets and hotel stays at the Rewards Center. 

No, Real-Time Rewards text messages are available only for transactions with U.S. merchants.

You may receive a Real-Time Rewards text message for an auto bill pay transaction if the purchase falls within your preference selections. 

The statement credit may be different from your final purchase amount if the transaction included a gratuity, fees or estimated taxes.

You can opt-out at any time by going online to the Rewards Center or by texting ‘STOP’ to REDEEM (733336) or by calling the Rewards Center at 888-229-8864. After you opt-out, you may still receive text messages for up to 24 hours. Please see Program Rules for additional details.

Complete Reward Program Rules are available on the Rewards Center website by clicking “Program Rules”.

Yes, you can call the Rewards Center anytime at 888-229-8864.