Frequently Asked Questions
Earn and Redeem Points
U.S. Bank Perks+ cardmembers earn 1 Point for every $1 spent on eligible net purchases (net purchases are purchases minus credits and returns) made with your account during each billing cycle that your account is open and in good standing (not past due or overlimit) according to your Cardmember Agreement. A purchase will not earn additional Points if the merchant's selected code is in a category that is not eligible for additional Points earning. We do not determine the category codes that merchants choose and reserve the right to determine which purchases qualify for additional Points.
In addition, you will earn Points for the following Net Purchases
- 5 Points (1 base and 4 bonus Points) for every $1 on prepaid car and hotel reservations in the Rewards Travel Center using your U.S. Bank Select Rewards Card instead of Points. Please allow 1-2 statement billing cycles for your bonus Points to appear on your credit card statement.
- 2 Points (1 base and 1 bonus Point) for every $1 on gas station and electric vehicle charging station purchases. Purchases at discount stores/supercenters and wholesale clubs will earn only 1 Point.
- 2 Points (1 base and 1 bonus Point) for every $1 in grocery store and supermarket purchases. Purchases at discount stores/supercenters such as Target and Walmart and wholesale clubs will earn only 1 Point.
Once you have earned enough points for a reward, redeeming is simple. You can use this website to turn your points into rewards with just a few clicks of your mouse. You can also phone the Rewards Center at 888-229-8864 and a Rewards Service Advisor will assist with your redemption.
Our online redemption center is convenient and easy to use: it’s open 24 hours a day, so you can check your point total and request a reward when you have the time. You can shop for a reward, choose from the available options and make redemptions all without leaving your computer.
Your U.S. Bank Perks+ Visa Signature® Card Rewards program offers a variety of exciting rewards including travel options, merchandise, gift cards, event tickets, statement credit or a deposit to qualifying U.S. Bank account. Maximum Point value applies to Points redeemed for a deposit into an eligible U.S. Bank Account. The redemption value may be different if you choose to redeem your Points for other rewards such as travel, merchandise, gift cards, and/or statement credit. Other restrictions apply. Minimum redemption amounts may vary and are subject to change without notice. Please visit the Rewards page for more details on your reward options.
With the U.S. Bank Perks+ Visa Signature® Card Rewards program, your point earning is unlimited.
Any points that you earn will remain in your account until the end of the calendar quarter, until 11:00 p.m. Central Time, that is 5 years from the date on which they were earned. For example, if you earned 500 points in May 2012 and didn’t redeem the points for a reward, these points will remain in your account until the end of June 2017. Redeemed and expired points will be based on first-in, first-out process.
Your account must be open and in good standing (not past due or overlimit) according to your Cardmember Agreement in order to redeem points. Subject to applicable law, you may not redeem points, and you will immediately lose all of your points, if your Account is closed to future transactions (including, but not limited to, due to Program misuse, failure to pay, bankruptcy, or death).
When you make a purchase on a prepaid hotel or car reservation with your rewards credit card through the Rewards Travel Center (online/by phone), you will earn 4 bonus points, in addition to the base earn, per each $1 in Net Purchases.
Bonus points are deposited into the reward account after payment has been processed for a prepaid hotel and/or car reservation. In the Rewards Center under point history, you will see the bonus points that have been awarded. Please allow 1-2 statement billing cycles for your bonus points to appear on your credit card statement.
You will earn 4 bonus points over the base earn of your rewards credit card. Bonus points are earned at the component (car or hotel) level and are not calculated based off order total.
For example: Mrs. Ford contacted the Reward Center to reserve a car for holiday travel. She prepaid $100.00 for the car rental using her rewards credit card. An example of her base point earn for each $1 spent in eligible net purchases is 1 point. Therefore, she would be awarded 100 ($100 x 1) points for base earn + 400 ($100 x 4) bonus points for a total of 500 points.
Merchandise
You can track your package by clicking on the tracking number link provided on your profile page under “Delivery method” or you can call the Rewards Center at 888-229-8864.
All redemptions are final. However, if your item is damaged, defective, or mis-shipped, please refer to the terms and conditions on the product’s item detail page within the Rewards Center or on the packing slip you received with the item(s).
Event Tickets
No. Currently the only way you can redeem for event tickets is to log in to your Reward Account at usbank.com then visit the Rewards Center. Click the link for “event tickets” from the navigational menu.
You can redeem for sports, concert and theater events across North America.
No, you will not be able to cancel your order. All redemptions are final.
Please contact our ticket supplier at RewardsCenterTicketOffice@vividseats.com.
Please contact the Rewards Center Ticket Office at 800-315-3513 or RewardsCenterTicketOffice@vividseats.com.
Real-Time Rewards
It’s a new rewards method that enables you to instantly redeem points when you make a credit card purchase. Your mobile device can be used to immediately redeem points in the form of a credit to your monthly billing statement.
First, complete a 2-minute registration to set your preferences. Then, after you make a purchase that meets your preferences, and receive a text asking if you want to use points to redeem immediately after the purchase, simply reply ‘REDEEM’ to the message to complete the redemption. Your points will be deducted from your points balance and redeemed in the form of a credit to your monthly billing statement. See Program Rules for additional details.
Yes, you may assign a 10-digit U.S. mobile number to your accounts that are open and in good standing (not past due or overlimit).
No. You may only assign one 10-digit U.S. mobile number per account.
You may only redeem against the most recent text message received.
The text message is sent at the time of the qualifying purchase. You have 24 hours from the time the purchase is made to respond to the text message and redeem points.
Most gas and restaurant purchases are not available for Real-Time redemption because they are often two-stage authorization processes. For instance, restaurant purchases often have a tip after the initial authorization.
The 4 additional bonus points offer excludes real-time rewards point redemption on hotel and car purchases. You must pay for the prepaid hotel and/or car rental with your rewards credit card.
Our online travel Rewards Center provides better value than what we are able to deliver via Real-Time Rewards, so we encourage you to redeem points for plane tickets and hotel stays at the Rewards Center.
No, Real-Time Rewards text messages are available only for transactions with U.S. merchants.
You may receive a Real-Time Rewards text message for an auto bill pay transaction if the purchase falls within your preference selections.
The statement credit may be different from your final purchase amount if the transaction included a gratuity, fees or estimated taxes.
You can opt-out at any time by going online to the Rewards Center or by texting ‘STOP’ to REDEEM (733336) or by calling the Rewards Center at 888-229-8864. After you opt-out, you may still receive text messages for up to 24 hours. Please see Program Rules for additional details.
The one-time 500 bonus points will be applied to your account within 8-10 weeks after you have completed your enrollment for Real-Time Rewards.
You are eligible to receive the one-time 500 bonus points for each Visa card account enrolled in Real-Time Rewards.
Rewards Program Information
Complete Program Rules are available on the Rewards Center website by clicking “Program Rules”.
Yes, you can call the Rewards Center anytime at 888-229-8864.