When you purchase air, car rental or hotel reservations with your U.S. Bank Shield™ Card through the Travel Center (online/by phone), you will earn an 4% cash back.

Cash back is deposited into the reward account after payment has been processed for a prepaid air, hotel and/or car reservation. In the Rewards Center under the Profile link, you will see your cash back that has been awarded. Please allow 1-2 statement billing cycles for your earned cash rewards to appear on your credit card statement.

You will earn 4% cash back for air, car, or hotel purchases made via the Travel Center.

For example: Mrs. Ford contacted the Reward Center to reserve a car for holiday travel. She prepaid $100.00 for the car rental using her U.S. Bank Shield™ Card. In this example Mrs. Ford earned $4 on the car rental ($100x4%).

You can see your total available cash rewards online at any time. Log in to usbank.com or the U.S. Bank mobile app and select "Rewards Center." Your cash rewards balance will be posted there. You can also see your earnings and available cash rewards on your monthly credit card statement.

Cash rewards can be redeemed in the form of a statement credit, Rewards Card, or a deposit made to your eligible U.S. Bank® savings, checking or money market account based on your designation. The redemption value may be different if you choose to redeem your cash back for other rewards. Minimum redemption amounts vary and are subject to change without notice.

You can redeem your cash rewards at any time online through the rewards center at usbank.com or the U.S. Bank mobile app. Log in, select your U.S. Bank Shield™ Card account and select "Rewards Center". Or you may call the Rewards Center at 1-888-229-8864.

Redeeming your cash rewards for a statement credit does not count as a payment and will not reduce your minimum payment. Your redemption will reduce your account balance, however.

Cash rewards will expire if you do not have any reward, purchase, or balance activity on your account for 12 consecutive statement cycles.

Your credit card account must be open and in good standing (not overlimit or past due) on the closing date for the billing cycle in order to earn or redeem cash rewards. Subject to applicable law, you may not redeem cash rewards, and you will immediately lose all of your cash rewards, if your credit card account is closed to future transactions (including, but not limited to, reward program misuse, failure to pay, bankruptcy, or death).

Real-Time Rewards is a rewards redemption method that enables you to instantly redeem your cash rewards for purchases made with your U.S. Bank Shield™ Card. Your mobile device can be used to immediately redeem cash rewards in the form of a credit to your monthly billing statement.

First, complete a 2-minute registration to set your preferences. Then, after you make a purchase that meets your preferences, and receive a text asking if you want to use cash rewards to redeem immediately after the purchase, simply reply ‘REDEEM’ to the message to complete the redemption. You must have enough cash rewards to cover the entire purchase to receive the text message to redeem. Your cash rewards will be deducted from your cash rewards balance and redeemed in the form of a credit to your monthly billing statement. See Program Rules for additional details. 

Yes, you may assign a 10-digit U.S. mobile number to your accounts in good standing.

No. You may only assign one 10-digit U.S. mobile number per account.

You may only redeem against the most recent text message received.

The text message is sent at the time of the eligible purchase. You have 24 hours from the time the purchase is made to respond to the text message and redeem cash rewards. 

Most gas and restaurant purchases are not available for Real-Time redemption because they are often two-stage authorization processes. For instance, restaurant purchases often have a tip after the initial authorization.

Real-Time Rewards are not available for the 4% cash reward offer for prepaid air, hotel, and car rental reservations made with your U.S. Bank Shield™ Card through the Travel Center.

Real-Time Rewards text messages are available only for transactions with U.S. merchants.

You may receive a Real-Time Rewards text message for automatically billed transactions (such as a monthly gym membership or utility bill) if the purchase falls within your preference selections.

The statement credit may be different from your final purchase amount if the transaction included a gratuity, fees, or estimated taxes.

You can opt-out at any time by going online to the Rewards Center or by texting ‘STOP’ to REDEEM (733336) or by calling the Rewards Center at 888-229-8864. After you opt-out, you may still receive text messages for up to 24 hours. Please see Program Rules for additional details.

Complete Program Rules are available on the Rewards Center website by clicking "Program Rules" or by calling the Cardmember Service number on the back of your card.

Yes, you can call the Rewards Center anytime at 888-229-8864.